Finacle Core Banking Application (10.2.14) : First Capital Bank, Malawi earlier known as First merchant bank, Malawi migrated from their legacy system to Finacle core banking 10.2.14 on 01-Jun-2015.
The engagement with Modus started its core banking service soon after their successful migration to Finacle CBS banking system (10.2.14). Currently Modus is providing Level 2 product support in regions Mauritius, Zimbabwe & Malawi.
All the issues raised part of Go live was addressed & resolved without any escalation
Rectification of customization logic which was implemented by Infosys team while Go Live
Support for integrating third party application like AML, BALM, IFRS9 & Intellimatch (Recon Module).
Support for Customization & Jasper report has been provided which as beyond scope.
Supported other entities during crisis situation.
Support for implementing TSM ( House keeping of logs/traces/dumps)
UAT support for Finacle Treasury Migration & Analysis of trial balance impact with Treasury implementation Anchor
Stabilization of DR server in terms of connectivity, Integrating all the third party system, synchronization of patches & customization
Analysis of all the existing report and customization for recently completed Opportunity bank Migration into First capital bank system.
Seamless support for core banking service For CBS Banking system
Seamless support for Finacle Treasury system
0% of Escalation for 4 years
Suggestions for work around when product team failed to figure out immediate solution.
Small/Medium level customization support
Good professional relationship with the client